MediAssist AI
24/7 Patient Intake Chatbot for Clinic Networks
-60%
Phone Calls
-75%
Avg. Booking Time
New revenue
After-hours Bookings
+47%
Patient Satisfaction
Overview
MediAssist AI is an intelligent healthcare chatbot that handles patient intake, appointment scheduling, and triage for multi-location clinic networks, reducing administrative burden while improving patient access to care.
Client
MediAssist Healthcare Network
Industry
Healthcare
Timeline
6 months development | 3-month phased rollout
Problem Statement
A network of 12 medical clinics was drowning in phone calls. Their reception staff spent 70% of their time answering repetitive questions: appointment availability, clinic hours, insurance coverage, and basic medical inquiries. Patients experienced long hold times, and the clinics were losing potential patients who gave up waiting.
How We Solved It
We built an AI-powered patient intake system that handles the entire pre-visit journey.
Intelligent Triage
Understands symptoms in natural language and routes patients to the appropriate specialist
Smart Scheduling
Integrates with clinic calendar, suggests optimal appointment times based on urgency
Insurance Verification
Automatically checks coverage before booking
Multi-channel Deployment
Available on website, WhatsApp, and phone (voice AI)
Seamless Handoff
Complex cases transferred to human staff with full context
Technical Architecture
Measurable Impact
Phone Calls
Before
340/day
After
136/day
Avg. Booking Time
Before
8 min
After
2 min
After-hours Bookings
Before
0
After
89/day
Patient Satisfaction
Before
3.2/5
After
4.7/5
Staff Overtime
Before
120 hrs/mo
After
20 hrs/mo
Project Gallery
“The AI assistant handles 60% of our patient inquiries without any human intervention. Our staff can finally focus on patients in the clinic instead of being glued to the phone.”
Dr. Sarah Chen
Operations Director
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